Refund & Cancellation Policy
At Adroit Digitech, we are committed to delivering high-quality digital marketing and technology services. This Refund & Cancellation Policy explains the terms under which cancellations and refunds may be processed.
1. Service Cancellation
Clients may request cancellation of services by contacting our team through official communication channels.
- Cancellation requests must be submitted in writing via email or official communication.
- If a project has not yet started, cancellation may be approved without additional charges.
- If the project has already started, cancellation requests will be reviewed based on the work completed.
2. Refund Policy
Refund eligibility depends on the status of the project or service:
- Before Project Start:
If payment has been made but the project has not started, a refund may be issued after deducting applicable administrative charges. - After Project Commencement:
Once work has started, refunds will generally not be issued for services already delivered or completed. - Completed Services:
No refunds will be provided once the agreed service or project has been completed and delivered.
3. Digital Marketing Services
For services such as:
- Search Engine Optimization (SEO)
- Social Media Marketing
- Online Advertising
- Lead Generation Campaigns
Results may vary based on market conditions, competition, and search engine algorithms. Therefore, refunds cannot be guaranteed based on performance expectations alone.
4. Subscription or Monthly Services
For monthly or recurring services:
- Clients may cancel before the next billing cycle.
- Services will remain active until the current billing period ends.
- Payments already processed for the current cycle are non-refundable.
5. Payment Disputes
If a client has any concerns regarding billing or service delivery, we encourage them to contact our support team first. We aim to resolve all disputes in a professional and fair manner.
6. Policy Updates
Adroit Digitech reserves the right to modify or update this Refund & Cancellation Policy at any time. Updated policies will be published on this page.
7. Contact Information
For refund or cancellation requests, please contact Adroit Digitech through our official website or customer support channels.